CUSTOMER SERVICE
ALL PRODUCT WARRANTY NOTICE

 

Crestline Bike Co. warrants each new Crestline bicycle frame against defects in materials and workmanship for a period of five (5) years from the date of original retail purchase by the original owner, when purchased from Crestline Bike Co. or an authorized dealer, and accompanied by valid proof of purchase.

This warranty is limited to the repair or replacement, at the sole discretion of Crestline Bike Co., of a defective frame. This remedy is the sole and exclusive remedy under this warranty. Replacement frames will be of the same or comparable model, as determined by Crestline Bike Co. Color or finish match is not guaranteed.

This warranty applies only to the original retail purchaser and is non-transferable. It does not extend to any subsequent owner, transferee, or assignee of the product.

It should be noted that such uses may damage the bicycle, bicycle motor or drivetrain, can cause serious injury to the rider, and in all cases will void the warranty. This warranty is void in its entirety by any modification of the frame, and or its components.

 

This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. All claims under this warranty must be made through the point of sale. Proof of purchase is required.

 

This limited warranty is the only warranty applicable to Crestline Bike Co.

 

CRASH REPLACEMENT POLICY

 

  • In the event that a damaged bike frame is determined by us to not be the result of a manufacturing defect, we will do our best to make a replacement product available to you at a reduced price, subject to product availability and at Crestline Bike Co.’s sole discretion.

 

  • Please contact use the following email for more details on crash replacement: warranty@crestlinebikes.com

SUBMISSION OF A CLAIM

 

  • To submit a warranty claim for evaluation, please send an email with your proof of purchase, some pictures of the damage, and an explanation of how it happened to: warranty@crestlinebikes.com

 

*We may require you to ship your frame back to us at your own expense if an issue is proving difficult to evaluate without having the bike present. Once the part has been professionally assessed we will determine a plan to either repair or replace the item. Crestline will cover the cost of shipping that back to you.