Terms and Conditions of Sale

 

Thank you for shopping with us! We really appreciate your business and your interest in our products. We want to make sure you have a good experience purchasing from our webstore, whether it’s crestlinebikes.com, or any other of our websites or social media sites (collectively, website(s)”).

 

As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from our website(s), you agree to the terms below along with other terms on our website(s), such as return and warranty policies, our privacy policy, and any other applicable terms or conditions. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

 

  • Acceptance of These Terms. You (“Customer”, “you”, “your”) may place orders for Products with Crestline Bikes or any of its affiliates (“Crestline,” “we,” “our”) via one our website(s) (e.g., www.crestlinebikes.com) or, in certain circumstances, over the phone. “Product(s)” collectively means any and all items being sold by Crestline to you. By placing an order, you consent to these Terms and Conditions of Sale (“Terms”) and acknowledge that we will furnish the Products subject to these Terms. Unless expressly agreed to or set forth in writing by Crestline, any term or condition in any order or other form or correspondence that is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever.

 

  • Orders. All orders are subject to Crestline’s acceptance. This means Crestline may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell. We are simply confirming we received your order. If we cancel an order after you have already been charged, Crestline will refund you the charged amount.

 

  • Product Offerings. All Product descriptions on our website(s) are subject to change at any time without notice, at our sole discretion. We reserve the right to change or discontinue a Product at any time. We have made every effort to display the colors and images of the Products as accurately as possible. We cannot guarantee that your device’s display of any color will be accurate and a true reflection of the physical item upon receipt.

 

  • Manufacturing: Please note, bicycle frames are manufactured by hand within defined tolerances. Crestline frames are produced to top-tier industry standards, with every effort made to keep critical dimensions within ±0.25–0.8%. Due to composite layup and curing processes, small variations in linear dimensions may occur. These variations are normal on all top-tier carbon frames and do not affect performance or safety.

 

  • Prices. All prices on our website(s) are subject to change and exclude applicable tax and shipping. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur. All prices are listed in U.S. Dollars.

 

  • Sales Tax. All orders shipped within the United States will be charged the relevant local sales tax. Orders being picked up in Bellingham will be charged Washington State sales tax.

 

  • Special Offers. From time to time, we may be offering special promotions for some or all of our Products, including, without limitation, discounts, limited edition products, or free shipping. These offers may be for a limited time only and Crestline reserves the right to change or discontinue such offers at any time.

 

  • Pre-Order and Refund Policy
    Due to the limited nature of our small production batches and the fact that we often sell out during pre-orders, we cannot offer refunds, even for items that have not yet shipped. Once a pre-order is allocated, it is reserved for your order, which may cause us to miss other sales opportunities. We appreciate your patience and understanding when placing a pre-order, and we assure you that the wait will be worth it.

 

  • PLEASE NOTE: In rare cases where we decide to issue a refund, please be aware that any transaction and payment processing fees will be deducted from the total refund amount. For example, payments made via PayPal or credit card are subject to non-refundable processing fees of 3%–6% in each direction, and potentially more for international transactions. These fees are charged by the payment providers and cannot be recovered, so they will be deducted from the refund amount. Additionally, since we are required to remit sales tax monthly, any sales tax already paid on pre-orders (which may take several months to ship) will also be deducted, as it is extremely difficult to recover.

 

  • Bike Assembly. Bikes ship with some assembly required. Assembly by a qualified professional bicycle mechanic is required. Failure to assemble through a qualified mechanic may result in performance issues or failures that are not covered under our warranty.

 

  • Payment. All orders must be paid in full prior to shipment. We accept most major credit cards issued in the United States provided they are associated with a U.S. billing address. Other forms of payment and/or financing may be available as described on the product page or during the checkout process. Shipment of any order is subject to verification of payment information and availability of funds. We reserve the right to change available payment and financing options at any time without notice.

 

  • Shipping. Available shipping options will be displayed during the checkout process. Any timeframe provided by Crestline for when the Product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by various events, many of which are beyond our control. Crestline cannot be held liable for late deliveries. If you no longer have use for an item due to a late delivery, please contact our Customer Service Department immediately. You can also refer to our return policy for available options.

 

  • International Shipping. When shipping to international customers Crestline cannot be held responsible for customs duties imposed by the recipient’s country of residence. All of these fees will be wholly the responsibility of the Customer. The import duty charge for your order will be due to UPS/FedEx, or whomever the order is shipped with, prior to delivery in order to assure delivery of your Products.

 

  • Title & Risk of Loss. Title in the Product(s), and all risk of loss or damage to the Products, shall pass to you when the Product(s) are picked up at Crestline’s warehouse by the designated shipping carrier. If items are lost or damaged in transit, please contact our Customer Service Department.

 

  • Returns. Except as otherwise stated by Crestline in writing, you may not cancel an accepted order without our prior written consent, which we may withhold in our discretion. For more information on our return policy, please refer to our returns pages linked at the bottom of www.crestlinebikes.com or to the packaging slip provided with the Product(s).

 

  • Warranty. For more information regarding our warranty policy, please refer to the written warranty included with the Product and/or the warranty page(s) linked at the bottom of www.crestlinebikes.com.

 

  • Not for Resale. Products sold on our website(s) are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing Products for resale.

 

  • Dispute Resolution and Applicable Law. Customer and Crestline agree any and all disputes regarding Customer’s purchase of Products on our website(s) (each, a “Claim”) shall be resolved by binding arbitration, which is an alternative to a trial by jury. The arbitration shall be before a retired Superior Court Judge in Whatcom County, Washington, in accordance with the Rules of the American Arbitration Association then in effect (“AAA Rules”). The applicable law shall be Delaware law, without reference to its conflicts of laws provisions, or federal law, as applicable. Customer and Crestline agree any decision by the arbitrator shall be final and binding. The parties agree the arbitration proceeding will be kept confidential and the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, submissions, awards, materials exchanged in discovery) will not be disclosed beyond the arbitration proceedings, except as may be lawfully required in judicial or regulatory proceedings relating to the arbitration, or as specifically required by law. This arbitration agreement does not preclude you or Crestline from seeking action by federal, state, or local government agencies.

 

  • Neither you nor Crestline may act as a class representative, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

 

  • Further, it is agreed that the language in these Terms shall be interpreted as to its fair meaning and not strictly for or against any party. Customer stipulates to personal jurisdiction in Washington and agrees to accept service of process by registered or certified mail.

 

  • THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING, WITHOUT LIMITATION, THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THE PARTIES WOULD HAVE IN COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.

 

  • Indemnification. To the fullest extent permitted by applicable law, you agree to indemnify and hold Crestline harmless from and against any and all claims, demands, proceedings, losses, fees, costs and expenses (including, without limitation, reasonable attorney’s fees and costs) of any kind or nature arising from the breach of the Terms by you or anyone using your account.

 

  • Severability. In the event that any provision of these Terms is held or determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect and such invalid or unenforceable provision shall be construed in a manner so as to give the maximum valid and enforceable effect to the intent of the parties expressed in these Terms.