Pre-Order and Refund Policy

Due to the limited nature of our small production batches and the fact that we often sell out during pre-orders, we cannot offer refunds, even for items that have not yet shipped. Once a pre-order is allocated, it is reserved for your order, which may cause us to miss other sales opportunities. We appreciate your patience and understanding when placing a pre-order, and we assure you that the wait will be worth it.

Product Exchange Policy

Crestline will accept product exchanges within 30 days of the original purchase date. The product must be in its original condition and packaging as received. Products that are not in the same condition or not in their original packaging will not be accepted for exchange.

Exchanges will only be processed for products purchased directly from Crestline through our official online store. If the product was purchased through an authorized Crestline dealer, you must contact the dealer directly to inquire about their return or exchange policy.

Exchange Requirements

• You must be the original purchaser and provide a valid Crestline order confirmation or sales receipt.
• Exchanges will only be made for another Crestline product (e.g., a different model, size, or item, subject to availability). Cash refunds will not be issued.
• The customer is responsible for all shipping costs associated with returning the product to Crestline.
• Crestline reserves the right to charge a restocking fee for any returned goods.
• Crestline cannot guarantee the availability of the product you wish to exchange your item for but we promise to do our best to help.

For any exchange inquiries, please contact Crestline at info@crestlinebikes.com for further instructions.

PLEASE NOTE: In rare cases where a refund is issued, please be aware that any transaction and payment processing fees will be deducted from the total refund amount. For example, payments made via PayPal or credit card are subject to non-refundable processing fees of 3%–6% in each direction, and potentially more for international transactions. These fees are charged by the payment providers and cannot be recovered, so they will be deducted from the refund amount. Additionally, since we are required to remit sales tax monthly, any sales tax already paid on pre-orders (which may take several months to ship) will also be deducted, as it is extremely difficult to recover.